Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations using Service Now technical best practices and solution should be ACE aligned
Obtain and analyze business requirements and document technical solutions
Develop, design and rollout new application modules, workflows and catalog requests
Research new functionality and recommend solutions that deliver customer value
Design and delivery of technical solutions based on the ServiceNow platform
Leadership skills in technical initiatives
Generating detailed solution documentation
Communications that clearly articulate solutions and the ability to perform demonstrations in front of customer
10+ years of experience supporting the implementation, administration, configuration, Upgrade and/or development of the Service Now tool
Should have worked on Web Services Integration (SOAP, REST)
Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change and Service Catalog