Us Citizen
Green Card
EAD (OPT/CPT/GC/H4)
Corp-Corp
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 5th Jul 2021
Provide excellent customer service to clients, internal and external business partners, and vendors, both over the phone and in writing, following the Perfect Client Experience model.
· Minimize risk through consistent and accurate application of Bank, investor, insurer and regulatory guidelines in relation to default processes.
· Provide guidance and direction to assist clients in completing their Mortgage Assistance Application
· Notify and educate clients of all Investor /Insurer programs available while informing of the decision process.
· Complete loan research and notations of the servicing file in Mortgage Servicing Platform (MSP) and auxiliary systems.
· Monitor and perform frequent follow-up with clients to ensure the best execution of the appropriate workout.
· Track, resolve and ensure appropriate handling of client complaints by properly logging them in the appropriate system, notating a detailed explanation of the issue and resolution, and correctly routing for reporting purposes.
· Enhance personal and professional growth through completion of mandatory training courses within the given timeframe, as well as voluntary training and education related to job function or areas of interest.