• Us Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 5th Jul 2021

  Provide excellent customer service to clients, internal and external business partners, and vendors, both over the phone and in writing, following the Perfect Client Experience model.

·         Minimize risk through consistent and accurate application of Bank, investor, insurer and regulatory guidelines in relation to default processes.

·         Provide guidance and direction to assist clients in completing their Mortgage Assistance Application

·         Notify and educate clients of all Investor /Insurer programs available while informing of the decision process. 

·         Complete loan research and notations of the servicing file in Mortgage Servicing Platform (MSP) and auxiliary systems.

·         Monitor and perform frequent follow-up with clients to ensure the best execution of the appropriate workout.

·         Track, resolve and ensure appropriate handling of client complaints by properly logging them in the appropriate system, notating a detailed explanation of the issue and resolution, and correctly routing for reporting purposes.

·         Enhance personal and professional growth through completion of mandatory training courses within the given timeframe, as well as voluntary training and education related to job function or areas of interest.