Engages in Direct Customer Business Use Case Support through Cisco Live.
Provides Specialized Business Consulting To Cisco Sales, Partners & Customers regarding Smart Accounts, Smart licensing, SSM Onprem, EA & MCE related Platforms.
Provides Live Demos & Trainings to Cisco Customers & Partners.
Provides Specialized Business Consulting to Cisco Sales to help drive customers for adoption & migration of Cisco Licensing Platform from Classic Licensing Model.
Provides proactive solutions to already opened TAC cases which are either delayed or otherwise incorrectly analyzed.
Provides Cisco Product Specific Trainings by Engaging BU, DNA Centers & other Product specific Teams.
Engages various L2 & L3 Teams to expedite the solution to various technical problems.
Reduces Overheads & cases to Licensing L2 teams by proactively engaging with the stakeholders & provide them with needed consulting & assistance.
Drives operational cost savings through onboarding customers on MCE which gives them an overall visibility & insights into their purchased v/s managed licenses & business data.
Provides Best Practices, Recommendations & answer the FAQS of the Cisco Customers purchasing their licenses.