• Us Citizen

• Green Card

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 8th Jul 2021

Facilitate the inflow of projects and IT service requests, including alignment with business and IT priorities and resource, to drive the on-going demand review process.

Excellent relationship building and interpersonal skills, including cross-cultural competence

Proven delivery excellence ideally using Agile, driving SLA’, KPI’s, Quality Metrics

Strong leadership qualities and a passion for building high performing teams

Responsible for managing a team of engineers with various enterprise applications

Hands on experience in handling support teams, quality metrics creation and SLA management

Ability to manage risk, and encourage strategic risk management based delivery in others to manage expectations and communicate effectively

Strong collaboration skills to build teams across business boundaries

Leadership skills to successfully lead large, diverse and virtual teams. Agile working experience necessary.

Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution

Understanding the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resources

Design & follow appropriate governance model/ plan for SLA compliance

Expert Knowledge of ITIL disciplines

Hands on Resource planning skills