• Us Citizen

• Green Card

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 15th Jul 2021

ITOM experience – Operations Management model Must have experience with Discovery Mapping and modules here.

Looking for ITIL/ServiceNow certifications

The company

We are a leading independent global asset manager, dedicated to delivering the best outcomes for our clients through a highly diversified range of actively managed products. We are truly global, supporting our individual and institutional investors across a range of products, encompassing equities, fixed income, multi-asset and alternatives. Our high-energy and collaborative culture at Janus Henderson helps our client achieve their goals and ensures that our people love the place they work.

The department

The Global Technology department plays a crucial role in supporting the success of the business. We are responsible for developing and implementing state-of-the-art software and hardware maintenance to support our fund management, trading, distribution and operational areas with secure, stable and resilient technology platforms.

Overview of the role

The ServiceNow Business Analyst will be a key member of the Infrastructure Process Management team support our ServiceNow IT Operations Management products. You will be working directly with architects and development teams to map application services, implement process improvements that support data quality, define improvements to ITIL processes to utilize CMDB more effectively, and communicate/train users on process updates. This role will assist with the continued date quality improvements and operationalize CMDB, Discovery, and Service Mapping processes in the organization.

Duties and responsibilities

You will:

• Work directly with the ServiceNow team and CMDB Class owners to define requirements and user stories as it relates to the CMDB and its integration with other ITIL processes (Change, Incident, etc.). • Support the Architect in the creation of Service Maps with identified Product Owners. • Work directly with the ServiceNow development team to select the most effective solution for defined requirements. • Create and execute test scripts and plans to support development efforts. • Assist with data quality efforts of identified CI classes. • Support architecture team with CSDM implementation and maintenance within ServiceNow. • Support project needs as they related to other ITOM areas such as Event Management and Performance Management. • Define requirements for process updates within the CMDB for data certification and data integrity. • Develop training material and process/system support documentation for project go lives.

Technical skills and qualifications

• 4+ years of experience of eliciting requirements and designing business processes • Experience implementing and supporting ServiceNow CMDB and Service Mapping. • Experience and knowledge of the Common Service Data Model (CSDM) in ServiceNow. • Excellent verbal and written communication skills including presentation skills • ITIL v3 certification or other ServiceNow certifications • BA or BS degree in a related technical field