Tagcor

Java Developer

• Troubleshoot, diagnose, analyze and fix the production issues via ticket in given SLA

• Work with Technology managers and assess with various projects related effort.

• Participate in leadership meetings to discuss projects issue progress for the team.

• Coordinate with multiple teams in order to meet the technical challenges

• Utilize troubleshooting experience, help solve deep technical application and/or system level issues

• Communicate clearly and effectively with executives and customer alike during and post incident activities

• Drive the Root Cause Analysis(RCA) process to prevent repeat issues and ensure high service quality

• Work in a team environment to handle the day-to-day needs of the Support/Engineering organization.

• Experience in tools like SPLUNK , WinSCP, Putty to explore logs ,

Experience on tools like Dynatrace / AppDynamics to monitor server health and track user activities.

• Experience in tools Confluence to save Project Plan, Change request , Oncall schedule and routine item for production support.

• Experience in tools like Toad , MySQL to prepare and execute database scripts and also to investigate user data at backend.

• Participate in a rotating on-call support schedule; Multi-task and maintain focus on achieving internal and external SLA’s

• Focus on delivering results in terms of solving customer issues by priority

Production Deployment responsibilities :

• Prepare deployment gameplay and walkthrough it with all stakeholders ,

• Co ordinate with all groups involved in production deployment activities,

• Send all timely updates to all stakeholder,

• Communicate with QA and get their signify after every release,

• Address any issue hiccups in respective area wherever necessary