Analyze application defect and maintenance requests, translating those requirements into Salesforce specific solutions using the Salesforce toolsets (Out of the Box, Configuration, Customization)
Implemented end to end Service Cloud Project
Subject Matter Expertise with Service Cloud & Service Business Process:
Email to Case
Web to Case
Live Chat
Live Message (SMS to Case)
Phone to Case
Open CTI and/or CTI Vendors
Omnichannel
Knowledge
Case Routing, Queues, Public Groups, and User Group Assignments
Experience with designing & building a solution using Salesforce Declarative & Programmatic Approach
Experience in Programmatic aspect of the Salesforce platform - Apex, Lighting, Front End Web Technologies
Strong knowledge with Agile Development Methodology