• Us Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 20th Jul 2021

Creating a detailed business analysis, outlining problems, opportunities and solutions to customer provided feedbacks and the current process.

Identify opportunities for systems improvements and report to stakeholders.

Work with QRT techniques and methods for incidents handling.

Communicate to FedEx counterpart and L3 and finding ways to increase productivity and reduce manual efforts.

Create conceptual prototypes and mock-ups with the help of technical experts and present to stakeholders.

The SME would be developing skills that integrate with the SRE team

Ensuring that the knowledge on core applications is retained through effective Knowledge Management.

Provide in-depth area knowledge for team members. weekly connect with team and assist with complex incidents.

Work with QRT to ensure accurate write-ups in OpsInsight.

Work with documentation team to maintaining Knowledge Articles (KA)..

Performing Root Cause Analysis (RCA) for Major Incidents related to their area.

Being available on call rotation  24*7 to address any critical client situations.

Weekly connect with PMs and SREs

Work incidents along with the offshore team especially the more complex incidents.

To work on call 24x7 availability with other team members

Track teams performance and quality

To support Module Lead and Project Manager on tasks assigned