Us Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Corp-Corp
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 20th Jul 2021
• 6-10 years of experience in java Microservcies based applications maintenance & support.
• Very good logical, analytical, debugging and programming skills.
• Good understanding about the Production management Life cycle.
• Experience in Application Value Management - ITIL Framework, ITSM (IT Service Management)
• Author and coordinate the Incidents, Service tickets with action items.
• Record of tracking, monitoring, assessing and acting on SLAs through timely resolution, reporting and review of metrics.
• Excellent communication and time management skills are a must.
• Ability to associate priorities, risks with issues logged and actively escalate whenever required.
• Experience in creating and reporting the issue log metrics.
• Effectively communicate with business users related to resolving queries, obtain clarifications and providing updates.
• Contribute and participate proactively in knowledge sharing sessions.
• Resolve unknown incidents and adhoc requests, handle operational changes and functional enhancement requests, participate in identifying problems, perform root cause analysis, contribute to knowledge base and participate in activities like Release acceptance and application continuity support.
- Responsible for the project tasks assigned
- Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure
- Manage tickets and tasks escalated by the Level 1 team and also handle Customer requests
- Alert PM Leads for tickets where there can be a potential SLA breach
- Ensure quality of deliverables through self-review
- Provide inputs to task estimation.
- Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc.)
- Conduct peer reviews and ensure quality of deliverables.