- Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices.
- Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
- Act as key point of contact onsite for all test aspects of releases, providing test services and coordinating with test resources offshore.
- Lead and mentor QA team members as needed
- Develop and execute test cases, scripts, plans and procedures (manual and automated).
- Diagnose defects and track them from discovery to resolution.
- Partner with engineering teams to stay informed of new technologies being introduced and ensure that system components are designed for testability.
- Partner with offshore team to conduct performance tests as needed.
- Provide testing support during production cutover (releases) as needed.
Required Experience
- 7+ years’ experience in the software testing or Quality Assurance field including hands-on test engineering experience (web application test experience preferred).
- Ability to write select queries and a solid understanding of relational databases.
- Demonstrated experience developing and executing test cases, scripts, plans and procedures to support various development methodologies
- Familiarity with the software development life cycle and test cycles (Unit, Regression, Functional, Systems, Stress & Scale, Smoke & Sanity)
- Understanding of multi-tier web application architecture and deployment
- Understanding of existing QA best practices and methodologies to design, implement and automate processes
- Experience working and partnering with an offshore team
- Experience with Test management tools such as JIRA and test automation tools such as QTP or Selenium
Desirable Skills
- Experience with marketing automation tools such has Hubspot, Eloqua, exact target, Adobe Campaign, Adobe Marketo.
- CRM test experience (Salesforce, Marketo or Dynamics), Web services test experience preferred.
- Quality certifications are a plus.
Force.com, XML schema validation or test experience is a plus