Will help this team incorporate company QA processes and procedures
IVR testing and API load testing is required
Writing test plans and test cases, and test execution
Need to be able to help build automation - building an automation framework from scratch is a plus
Extensive QA exp in an IVR or call center platform
Understanding of system integration and user acceptance testing
Selenium is a plus.
Lots of regression testing and building out test execution
Trying to move more to automation – will be manual and automation testing
Agile environment
Health Care industry experience is a plus
Ability to speak Spanish is a plus
Lead product quality verification by coordinating test planning, product analysis and technical artifacts analysis. Coordinate and develop manual and automated test cases, execute tests, and gather reports summarizing results.
Knowledge of commonly-used concepts, practices, and procedures within the telecom industry in the healthcare industry or call center is desired.
Knowledge of Agile development principles and practices. IVR Testing experience is preferred. Extensive experience with a testing tool such as Hammer Call Master, Test manager
Experience in test planning, management, and test execution.
Understanding of system integration or user acceptance testing.