6Months contract to hire.
- PMP App Dev with knowledgeable on BPO and Telephony
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2) PMP BPO and Telephony , mix of Apps Dev
The Ideal Person
- Has familiarity with established program/project delivery methodologies and can utilize different processes to drive projects to completion
- Knows how to effectively use and leverage standard project management tools such as MS Project, JIRA & Confluence, etc.
- Demonstrated humility, collaboration, and leadership skills, combined with optimism, and an inventive, entrepreneurial spirit and Exceptional listening skills.
- Business acumen and commercial expertise, with curiosity and a creative mind.
- Fluency and familiarity with current and emerging technologies, especially in ecommerce, mobile, digital marketing, and web development.
Candidates would be preferred if they have:
- Ability to learn and understand technology platforms used in Contact Center Operations like:
- ACD, Dialers, SIP, SBC’s, Voice and Screen Recordings, Work Force Management
- Cloud Communication based platforms like Twilio Flex and Amazon Connect, and NICE InContact, Five9, 8x8, UJET etc.
- Keen to learn and deploy Twilio ecosystem like Studio, Task Routers, Webhooks, Insights, Ytica, GoodData etc. and Amazon ecosystems like S3, Glacier, Lambda, Lex, Polly, Kinesis, DynamoDB, Transcribe, Workspace etc.
- Keen to learn and articulate the Transmission or Telco Services of the global telecom partners
You Bring
- Bachelor’s degree or higher
- 6 years of project management, or program management experience, preferably in digital.
- Project/Program Management Certification is good to have.
- A comprehensive history of leading delivery programs involving multiple stakeholders and complex integrations.
- A demonstrative understanding and ability to educate and work within various product delivery methodologies, including Agile, Kanban, Lean UX and others.
- Technical understanding of digital product development lifecycles, methodologies, program strategy, visual, and experience design.
- Technical writing skills with Systems engineering and Business case development experience.
- Experience conducting cost/benefit analysis.
- Ability to prioritize requirements and create prototypes and mockups.