- Act as a Business Analyst, working with the business to understand supply chain, manufacturing, and logistics processes and requests for enabling appropriate solutions.
- Understand and support master data governance for supply chain and manufacturing business processes.
- Support and provide guidance on reporting needs.
- Respond to requests for power user support and be available to address Tier 1 support (process support, master data, user access, user support and other non-technical issues).
- Maintain current knowledge base of solutions and work with Tier 2 and 3 support sustainment teams to facilitate technical break / fixes.
- Provide Supply Chain, Manufacturing and Logistics process support, best practices, and guidance as needed.
- Ability to prioritize and juggle multiple concurrent projects and day-to-day requests.
- Liaison with Business and IT to coordinate the Change Request processes.
KNOWLEDGE/SKILLS/ABILITIES REQUIRED
* Minimum level of education and years of relevant work experience.
- A Bachelor's degree in Computer Science, Information Systems or other related field and a minimum of 6 years in a pharmaceutical, biotechnology or other regulated environment OR equivalent experience and/or education.
* Special knowledge or skills needed and/or licenses or certificates required.
- 3+ years of relevant Supply Chain and Manufacturing Experience.
- 3+ years of experience with SAP S/4 HANA ERP solutions.
- SAP experience working with / using two or more of the following modules: MRP, Production (Process), SD and MM/WM.
- Knowledge of SAP Security and user access process.
- Strong technical troubleshooting and analytical skills.
- Advanced skill level with Microsoft Office, especially Excel.
- Strong communication and training skills, and patience.
- Ability to read, understand, and follow complex instructions.
- People-oriented -- enjoys interacting with people and working on group projects.
- Excellent verbal and written communication and skills.
- Ability to work independently and collaboratively, as required, in a fast-paced, matrixed, team environment consisting of internal and external team members.
- Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.
- Excellent planning, organization and time management skills including the ability to support and prioritize multiple projects.