Act as a Business Analyst, working with the business to understand supply chain, manufacturing, and logistics processes and requests for enabling appropriate solutions.
Understand and support master data governance for supply chain and manufacturing business processes.
Support and provide guidance on reporting needs.
Respond to requests for power user support and be available to address Tier 1 support (process support, master data, user access, user support and other non-technical issues).
Maintain current knowledge base of solutions and work with Tier 2 and 3 support sustainment teams to facilitate technical break / fixes.
Provide Supply Chain, Manufacturing and Logistics process support, best practices, and guidance as needed.
Ability to prioritize and juggle multiple concurrent projects and day-to-day requests.
Liaison with Business and IT to coordinate the Change Request processes.
3+ years of relevant Supply Chain and Manufacturing Experience.
3+ years of experience with SAP S/4 HANA ERP solutions.
SAP experience working with / using two or more of the following modules: MRP, Production (Process), SD and MM/WM.
Knowledge of SAP Security and user access process.
Strong technical troubleshooting and analytical skills.
Advanced skill level with Microsoft Office, especially Excel.
Strong communication and training skills, and patience.
Ability to read, understand, and follow complex instructions.
People-oriented -- enjoys interacting with people and working on group projects.
Excellent verbal and written communication and skills.
Ability to work independently and collaboratively, as required, in a fast-paced, matrixed, team environment consisting of internal and external team members.
Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.
Excellent planning, organization and time management skills including the ability to support and prioritize multiple projects.