• Us Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 27th Jul 2021

6+ years of working experience on Incident, Event and Problem Management.

·         Experience in working on job scheduling tools like Autosys

·         Knowledge of ticketing tools BMC Remedy/ Service Now.

·         Experience in basic scripting and automations.

·         Ability and willingness to learn new tools

·         This role will not involve hands on code development. However, need to have good  understanding of SDLC & coding

·         Ensuring 24x7 availability of business critical environment

·         Perform day to day monitoring of applications, initiate troubleshooting/mitigation of issues reported from alerts, health check failures etc.

·         Work on Splunk, App Dynamics, HP APM and other Availability Management tools.

·         Handle major incidents and outages independently

·         Must be familiar with ITIL and Agile framework

·         Ability to manage the bridge calls with customers on technical issues/pages.

·         Excellent Written and Verbal communication skills for customer interaction

·         Minimum 6+ experience working on Incident, Event and Availability management.

·         Hands on Experience using infrastructure and application monitoring tools such as AppDynamics, Splunk, Netcool etc.

·         Experience working knowledge of .NET.

·         Experience within a customer support environment.

·         Keep abreast with new tools / technologies and providing recommendations for process improvements

·         Self-disciplined, self-motivated and the ability to organize and prioritize time effectively

·         Must be able to work in a fast paced environment.