Monitor application alerts and troubleshoots problems. Manage job scheduling tools and monitor repair activities.
Maintain daily logs of application issues and maintenance activities.
Contribute to business meetings and report on issue status.
Address customer issues promptly and accurately.
Resolve application outage problems within the defined schedules and service level agreements. Manage/Handle the outage bridges along with other operational teams and stakeholders.
Analyze root causes of application outages and provide resolutions.
Manage the change management calls and perform data center traffic shaping.
Write and execute scripts to automate the application critical alerts. Provide a status update on daily standup calls.
Configure alerts based off of Kibana and Python scripts.
Knowledge on AWS lambda, Cloudwatch logs, RDS logs, Microsoft Azure logic apps.