Us Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Corp-Corp
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 28th Jul 2021
Ensuring 24x7 availability of business critical environment
· Perform day to day monitoring of applications, initiate troubleshooting/mitigation of issues reported from alerts, health check failures etc.
· Work on Splunk, App Dynamics, HP APM and other Availability Management tools.
· Handle major incidents and outages independently
· Must be familiar with ITIL and Agile framework
· Ability to manage the bridge calls with customers on technical issues/pages.
· Excellent Written and Verbal communication skills for customer interaction
· Minimum 6+ experience working on Incident, Event and Availability management.
· Hands on Experience using infrastructure and application monitoring tools such as AppDynamics, Splunk, Netcool etc.
· Experience working knowledge of .NET.
· Experience within a customer support environment.
· Keep abreast with new tools / technologies and providing recommendations for process improvements
· Self-disciplined, self-motivated and the ability to organize and prioritize time effectively
· Must be able to work in a fast paced environment.