Responsible to independently manage the site location assigned, provide remote support
Manage end to end life cycle for devices such as Laptop, Desktop, Thin clients, Mobile Devices, IP phones, Printers etc
Has knowledge to work with tools such as Remote Management, SCCM Remedy / Service Now to execute day to day activities
Execute IMAC and Break fix activities within SLA’s and as per customer satisfaction
Support data back and transfer activities for user during Break fix, migration and refresh with utmost care and accuracy
Proactively ensure client devices are not vulnerable, and updated with the latest security patches and antivirus definitions
Ensure adherence to the processes defined by NYL and TCS
Should be flexible to adapt to the TCS work culture
Is good Team player to work collaboratively with other team members
Take additional responsibilities and Proactively work towards identifying opportunities for improvements in process, service delivery, technology, customer satisfaction and effort & cost optimization
Good Customer/Vendor handling skills
Good understanding of Incident and Request Management (ITIL-Framework).