An immediate need for a Technical Delivery Manager with a background in Server Engineering that is well versed in Kanban
*Must be able to create a general project plan, timelines, and Kanban boards.
*Communicate effectively with internal business stakeholders to develope the project epics, features, and user stories.
*Removes blockers for technical engineers
*Runs metrics out of Azure DevOps (could be another tool like JIRA etc)
*Projects could include, but not limited to: O365 next phase rollout, OneDrive, Great Plains, end of life projects, or single point of failure projects.
*TDM may need to roll up their sleeves and dig in technically from time to time, but will not directly be an engineer on the project.
*Would like this person to come from a enterprise sized company.
We are seeking a talented Technology Delivery Manager (Infrastructure) to focus on maintaining client satisfaction with technology and services through managing project delivery, run support deliverables and fixes, Key Performance Indicator (KPI) tracking and helping lead the team responsible for getting projects and tech support delivered to our internal clients and Credit Unions. This role is responsible for coordinating program alignment between Internal Stakeholders, Architecture, Team Leads, then manage the epics, features, and user stories and following a Kanban methodology.
- This position is flexibly-remote. That means that this position is currently remote due to COVID. Once we make the transition back into the office, there may be flexibility for a hybrid schedule of both remote and in-office work.
- As a Delivery Manager you will manage one or more agile projects, typically to deliver a specific product or application or enhancements via a multi-disciplinary Kanban team. – 50%
- Lead the design, development and implementation of all Project technology build & support deliverables involving quality plans, estimates, resource assignment and status reports within time, budget and specification constraints.
- Oversee dependencies for complex projects spanning multiple business units.
- Communicate consistently and effectively with internal business partners and project managers to understand appropriate project needs and requirements.
- Identify risk areas and provide alternate strategies to address concerns.
- Ensuring on-time and on-budget delivery of new and enhanced business capabilities that meet or exceed expectations.
- Understand the impact of project on both business and technology.
- You will be adept at delivering complex projects, breaking down barriers for your team and both planning at a higher level and getting into the detail to make things happen.
- Defining project needs and feeding these into the PMO/portfolio process will enable resource to be appropriately allocated.
- Oversee the infrastructure technology execution across all areas to ensure business outcomes are delivered with application of strong Organization, Communication, & Leadership qualities
- In partnership with architecture and leadership, shepherd execution on technical vision, standards, & best practices to ensure strategy and execution alignment
- Create and manage epics and features’ backlog and assigns out features to individual Agile Teams, as applicable
- Coordinates across Team Leads to ensure stories are created with the right technical functionality
- Create executive status reporting and escalate impediments, manage risk, help assure value delivery, and help drive continuous improvement
- Act as an advocate of technical direction & designated best practices at a project execution level
Required Experience
- Bachelor's degree in Business Administration, Computer Science or related major, or comparable work experience.
- Expert technical knowledge in software development methodologies, design and implementation.
- Good to excellent understanding of entire development process, including specification, documentation and quality assurance.
- 7+ years’ plus management experience.
- 3+ years’ infrastructure technology delivery experience.
- Strong technical writing skills.
- Experience in Kanban is required
- Understanding of core business processes is a plus.
- Experience with Azure DevOps is a plus.
- Ability to work both independently and within a team environment.
- Ability to effectively interface with staff at all levels and in all areas of the organization.
- Expert skills in leadership and customer service.
- Excellent verbal and written communications skills, with an ability to express and document complex technical concepts in business terms.
- Person must be able to communicate effectively verbally and in writing with technical staff, non-technical staff, and end-users.
- Ability to listen, understand, and respond to external and internal customers’ needs in a timely manner.
- Excellent team-oriented interpersonal and communication skills and ability to work effectively in a cross-functional project team environment.
- Ability to evolve into a subject-matter expert who can easily liaise between Technology & other departments.
- Ability to become knowledgeable about core business functions, processes and workflows associated with assigned business areas & projects.
- Strong communication & relationship building skills to be able to act as an effective liaison between business & Technology.
- Strong critical/analytical thinking & problem-solving skills.
- Ability to effectively manage multiple concurrent priorities under time constraints.