The Project Manager - Client Implementation is responsible for the delivery of multiple on-going Client Provisioning orders. This includes client interaction and communication, timeline and critical task management, coordination across multiple groups both technical and non-technical, and a focus on resolving project related issues.
The 2 main elements we’re looking for here are: 1) strong hands on core project management, and 2) solid technical understanding of the layers of infrastructure technology.
Requirements:
- 6 years of IT service delivery client on-boarding
- Strong core project management hands on experience and recent
- Solid technical understanding of the layers of infrastructure technology.
- Demonstrates excellent customer service skills
- Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
- Must possess initiative with strong analytical and problem-solving skills
- Strong familiarity with project management tools and methodologies
- Strong analytical and decision-making skills
- Strong verbal and written communications skills
- Strong interpersonal, organization, and planning skills
- Ability to effectively communicate with internal and external customers
- Must possess excellent MS Office skills especially Project and Excel
- Must display great attention to detail
- Comfortable making presentations and facilitating meetings
- Must be comfortable working in a fast-paced dynamic environment
- Possess general understanding in the areas of data center and managed hosting services is a plus but, not required
- Understanding of cloud, networking and Disaster Recovery technologies is a plus
- PMP certification is a plus but, not required
- Bachelor’s degree in business or related field
Preferred Experience
- Minimum of 6 years direct externally facing customer implementation experience
Responsibilities:
- Provides quality internal and external customer service surrounding the Company values.
- Manage delivery of services focused on our Private Cloud, Disaster Recovery, Networking, or other product designated orders from customer introduction to completion and internal hand-off Oversees all aspects of new client implementations and existing client upgrades
- Responsible for timely project completion, issue identification / resolution, and customer delivery
- Ensures clients clearly understand status of project throughout all phases; including completed tasks, pending deliverables, and outstanding items
- Coordinates internal and external resources to ensure client and company objectives are met
- Performs daily progress tracking including resource management, inventory allocation/tracking, and workflow supervision of multiple projects
- Collects and records installation documentation including customer set-up documents and configuration related information
- Creates and executes project work plans and revises when appropriate to meet changing needs and requirements
- Summarizes progress of order and prepares interim and project completion reports
- Reviews deliverables prepared by team before forwarding to the clients
- Effectively enforces project standards and communicates expectations thereof Facilitates internal team and customer meetings effectively
- Holds regular status meetings with project team
- Suggests improvement to internal processes along with possible solutions to be more efficient
- Complies with and helps to enforce standard policies and procedures
- Effectively interfaces with Business Operations organization for billing and contractual tasks
- Other duties as assigned.
Essential Functions
- Customer service focused and portrays energy, professionalism and welcoming characteristics.
- Strong ability to work in a highly sensitive and confidential environment.
- Ability to meet deadlines and handle sensitive and pressured situations.
- Ability to identify issues and help develop strategy and tactical plans for various department initiatives
- Ability to use good judgment and decision-making skills
- Ability to use a PC, keyboard, and other standard office equipment