• Us Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 29th Jul 2021

6+ years of working experience on Incident, Event and Problem Management.�Experience in working on job scheduling tools like Autosys�Knowledge of ticketing tools BMC Remedy/ Service Now.�Experience in basic scripting and automations.�Ability and willingness to learn new tools�This role will not involve hands on code development. However, need to have good  understanding of SDLC & coding Responsibilities �Ensuring 24x7 availability of business critical environment�Perform day to day monitoring of applications, initiate troubleshooting/mitigation of issues reported from alerts, health check failures etc.�Work on Splunk, App Dynamics, HP APM and other Availability Management tools.�Handle major incidents and outages independently�Must be familiar with ITIL and Agile framework�Ability to manage the bridge calls with customers on technical issues/pages.�Excellent Written and Verbal communication skills for customer interaction Skills �Minimum 6+ experience working on Incident, Event and Availability management.�Hands on Experience using infrastructure and application monitoring tools such as AppDynamics, Splunk, Netcool etc.�Experience working knowledge of .NET.�Experience within a customer support environment.�Keep abreast with new tools / technologies and providing recommendations for process improvements�Self-disciplined, self-motivated and the ability to organize and prioritize time effectively �Must be able to work in a fast paced environment.