Us Citizen

Green Card

EAD (OPT/CPT/GC/H4)

H1B Work Permit

Corp-Corp

Consulting/Contract

UG :- - Not Required

PG :- - Not Required

No of position :- ( 1 )

Post :- 30th Jul 2021

Senior Developer with 8+ years of exp.

Primary skills expected is JAVA

Handle operational changes and functional enhancement requests. Participate in identifying problems and perform root cause analysis.

Contribute to knowledge base and participate in activities like release acceptance and application continuity Support

Service Management - Manage tickets and tasks escalated by the Level 1 team

Service Operations analyst and also handle Customer requests assigned by the Lead

Escalate tickets that require external intervention

Alert Leads for tickets where there can be a potential SLA breach

Ensure quality of deliverables through self-review

Provide inputs to task estimation

Service Tracking

Provide daily status updates on tasks assigned

Lead Ensure incidents

Operational change requests and enhancements are handled within the agreed targets

Ensure assigned tasks are completed within targets