Knowledgeable of the core products and services, the member service platform and member Self- Service delivery channels, and is competent in knowledge of the general functionality of each technology.
Develop and design test plans, test scenarios and test cases to include functional tests and regression tests.
Conduct test strategy and test plan walkthroughs.
Work closely with Test Automation Engineer/Analyst to ensure test cases adequately verify defined business criteria, and are developed in support of departmental re-usability and automation standards.
Test and evaluate new or modified software changes based on business requirements to ensure quality product of service deliverables.
Verify that new functionality meets quality standards by executing test scripts and apply knowledge of current business processes and collaboration with project team, to ensure business requirements are met.
Identify and document software errors for problem reporting, analysis and retesting.
Create detailed documentation to describe software errors and deficiencies for analysis and correction.
Track and communicate all reported problems and defects using the defined departmental process. Support team project deployment decisions and approvals by communicating residual defect risks.
Work closely with Business Analysts and Encompass admin/developer to adequately prepare new functionality for deployment to production and adherence to the Change Management policy and process.
Experience:
Minimum of (8) years’ of experience in an QA analyst role is required.
Minimum of (3) years of experience working within the Encompass platform is required.
Excellent verbal and written communication skills are required.
Experience in agile methodologies, working with JIRA and Confluence is ideal.