• Us Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 30th Jul 2021

6+ years of working experience on Incident, Event and Problem Management.Experience in working on job scheduling tools like AutosysKnowledge of ticketing tools BMC Remedy/ Service Now.Experience in basic scripting and automations.Ability and willingness to learn new toolsThis role will not involve hands on code development. However, need to have good  understanding of SDLC & coding Responsibilities Ensuring 24x7 availability of business critical environmentPerform day to day monitoring of applications, initiate troubleshooting/mitigation of issues reported from alerts, health check failures etc.Work on Splunk, App Dynamics, HP APM and other Availability Management tools.Handle major incidents and outages independentlyMust be familiar with ITIL and Agile frameworkAbility to manage the bridge calls with customers on technical issues/pages.Excellent Written and Verbal communication skills for customer interaction Skills Minimum 6+ experience working on Incident, Event and Availability management.Hands onExperience using infrastructure and application monitoring tools such as AppDynamics, Splunk, Netcool etc.Experience working knowledge of .NET.Experience within a customer support environment.Keep abreast with new tools / technologies and providing recommendations for process improvementsSelf-disciplined, self-motivated and the ability to organize and prioritize time effectively Must be able to work in a fast paced environment.

I would also appreciate it if you could send me an updated resume.

If for any reason this does not interest you or you know someone who would fit this requirement better, please consider this email as a request for referrals and feel free to forward it to the right contender.

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