Planning, initiation and execution of complex End User Computing projects including a rolling cycle of Windows 10 upgrades
Implementation and management of VDI in the cloud using Citrix and Windows Virtual Desktop
Engineer packages and deployments of system image and end user device software via SCCM
Perform product analysis, quality assurance, troubleshooting and support
Function as a resource on projects including new hardware images, Windows and Office upgrades and other projects involving updates to software on end user devices
Coordinate with multiple teams and departments to implement, maintain, support and enhance the end user device experience and work with Infrastructure team to ensure a common user experience between end user devices, VDI and Citrix
Manage and administer business critical systems, such as System Center Configuration Manager, Active Directory environments
Implement and support of Microsoft Intune MDM technology
Assist in the end user experience with Office 365
Research complex technical problems and identify, implement and communicate technical fixes
Automate tasks by scripting (PowerShell, VBScript, batch)
Create new and maintain existing support documentation
Maintain high standards in quality in the delivery of End User Computing services
Must be able to work independently on assignments and able to be available remotely on off business hours for emergencies and/or testing
Technical Qualifications
Minimum 10 years of IT experience.
Must have 4+ years in an End User Computing/Desktop Engineer role
Must have 4+ experience with Windows 10, Active Directory Structure
At least 3 years of IT experience supporting a hybrid cloud environment including Windows, Azure, O365, OneDrive for Business and Office 365 Admin Centers
Experience with VDI management and implementing in the cloud
Experience with administering and deploying software using SCCM
Ability to work under pressure with a willingness to learn.
Strong customer service focused, highly organized, responsible, and team oriented with excellent interpersonal, written and verbal communication skills.
Broad understanding of the Desktop environment
General Qualifications
Team Player
Ability to interact with end users to troubleshoot and resolve issues