Us Citizen
Green Card
Corp-Corp
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 30th Jul 2021
Service Operations Customer Satisfaction Incident management SLA management Service requests fulfillment Operations Governance process reviews Business enabler Customer connects Automation Demand reduction through automation Innovation Service Improvements Opex Cost optimization Process standardization and reviews Metrics Management Compliance Mandatory skills PLSQL Skillset Synon Good to have skills PLSQL Skillset Synon Requirement Type Support Experience range 8 to 12 years
Role Support Analyst Work location Cognizant office Client office with city state Client location Richardson TX USA Technology PLSQL Production Support Support troubleshooting client issues with high level data analysis and project review Assist in support hours of operation and off hour production emergencies Perform level of effort estimates for assigned tasks and change orders Identify root causes of technical issues in production and out of box failures Develop code updates to fix reported defects Provide detailed information with Tier 1 clients as required Implement best production support programming practices Engage