- Working experience in identifying, new SFDC features and functions to meet the business requirements
- Liaison with stake holders/ Executive sponsor
- Understand the business requirement and convert it to Technical Specification which helps the developer to write the code.
- Expert Level understanding of Salesforce.com CRM and its development life cycle.
- Understands the technical environment and product architecture so as to convert functional requirement to technical requirement.
- Strong communication and presentation skills
- Aware of platform-specific design patterns and limits
- Experience in methodologies such as Agile/SCRUM
- Familiarity with Force.com platform.
- Responsible for documenting user stories/requirement specification
- Experience with project and development lifecycle methodologies.
- Provide necessary detailing to engineering team on requirements
- Should be able to capture nonfunctional requirements
- "Should be capable of performing everything that Business Analyst should perform in addition to following responsibilities.
- Strong documentation skills including creation of BRD's, FRD's, Use Case Diagrams, Screen and Report Mock-ups, process flow diagrams, and other artifacts
- Possess comprehensive understanding of CRM business process related to Campaign Management, Lead Management, Opportunity Management, and Case Management.
- Experience in automation of Lead management and Case Management.
- Productive contributor to team projects and self-managed tasks with the ability to successfully deliver multiple concurrent projects under the tightest deadlines.
Working experience in identifying, new SFDC features and functions to meet the business requirement