Us Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Corp-Corp
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 3rd Aug 2021
The candidate will be part of Configuration and Integration including Health component in this role.
• The ability to manage drivers and firmware release patching in environment by adopting the ones having least failure rate. Reason for release patch can be Health (any specific issue being fixed by the new driver), Latest windows feature update, Information security asks for addressing any specific vulnerability, Driver enhances device’s performance
• Update driver detection from a variety of sources through continual monitoring of the system as a whole. These can be self-detection /monitoring, or from outside companies, business units, or other teams.
• Update frequency can be at least once a year, handle efficiently multiple platform drivers update as one patch package to limit disruption and reboots for end users
• The goal is to drive the fault rates as low as possible and let those versions remain for at least 12 months if possible.
• Expected to own the lower level stack of the PC’s for all models supported in the environment (typically ~40+ models).
• Exposure in any or multiple domains such as WLAN, Graphics, Firmware, BIOS and drivers etc.
• Expert in troubleshooting the driver/firmware/hardware issues. Perform root cause analysis based on event logs and crash dumps.
• Provide updated driver release from OEM (HPLenovoDell) or Intel site if available to resolve the issue
• Proactive checking for the need to make a change in the environment from a variety of data points, assessing the risks/tradeoffs of that change, prioritizing and driving the release of fix most needed
• Drive KPI’s for respective domain
• Handling Ticket at level 5 for closure by reaching out the End user, troubleshooting the issue and provide the solution.
• Work with multiple stakeholders such as site supervisors, Packaging team, deployment team, Build Team etc. to maintain the environment supported by Intel IT