- Experience in Network automation Ecosystem.
- Product experience in CISCO – (Juniper, Alcatel Lucent, Cisco is a must)
- Very high analytical skills and an understanding of complex data
- Network/Availability Management Systems knowledge
- Understanding of network monitoring and management protocols (ie. SNMP, NetFlow, etc)
- Experience with incident response, case handling, and mitigation planning.
- Create detailed network drawings and diagrams. VISIO
Responsibilities
- Needs to have 5+ years’ work experience with below list of tools and technologies.
- Knowledge/Experience in Netcool System Administration
- Knowledge/Experience in Network Telemetry, application Monitoring & System Administration.
- Experience in Network automation Ecosystem.
- Product experience in CISCO – (Juniper, Alcatel Lucent, Cisco is a must)
- Very high analytical skills and an understanding of complex data
- Network/Availability Management Systems knowledge
- Research, recommend, and oversee implementation of new technology products
- Understanding of network monitoring and management protocols (ie. SNMP, NetFlow, etc)
- Experience with incident response, case handling, and mitigation planning.
- Good Documentation Skills
- Create detailed network drawings and diagrams. VISIO
- PowerPoint Decks for presentation of status or deliverables
- Excel for data collection tables.
- Leadership in handling technical issues and escalations
- Requirements gathering / analysis to enable project team to understand functional / technical requirements
- Collaborate and assist with managing technical projects and/or provide guidance to other members of the team as required.
- CCNA (or equivalent) required, certification is highly desired. Other related experience would be considered.
- Excellent customer service skills
- Exceptional written and verbal skills including presentation skills
- Time Management & Multitasking
- Confident ability to interface with internal and external customers
- Responsible self-motivating
- Project Management skills
- Capable of managing customer expectations
- Understanding of the IT Outsourcing environment
- Knowledge of the financial aspects around service delivery
- Embrace the benefits of new technologies Certifications
Preferred qualifications :
- Excellent written and verbal communication skills including presentation skill
- Understanding of technologies involved in reconstruction: backup and restoration of data and systems, database restoration.
- Good ITIL knowledge
- Excellent Communication and interpersonal Skills
- Ability to prepare Dashboards and Reports
- Experience of working independently & as a team player
- Should have a proactive work approach.
- Comfortable building relationships with internal partners and stakeholders