- Implement system change with consistency and autonomy, automates service delivery and maintenance tasks and builds monitoring and tooling for systems
- Resolves complex production issues with independence by troubleshooting complex systems independently
- Analyzes complex outages in order to identify opportunities
- Experiments with new patterns and technologies
- Understands and consistently exercises engineering best practices, concepts and patterns
- Understands the customer and identifies solutions and ideas for the customer with some assistance
Day to Day Responsibilities
- Troubleshoot simple to complex issues and take initiative to resolve them related to Citrix XenMobile, Citrix Cloud, and Intune Support and Work Tools like Notate, Box, Office 365
- Perform daily monitoring of relates systems and proactively takes necessary measures to proactively support infrastructure environment
- Provide day to day customer support in the context of resolving their issues, following up, and/or providing status of issues
Day to Day Tools:
- XenMobile console
- Service Now
Minimum Requirements:
- 3+ years demonstrated experience with Mobile Device Management (MDM) and Mobile Application Management(MAM)
- 2+ years demonstrated experience supporting Microsoft Office Tools
- Network knowledge or some network background is requirement
- 1+ years in any customer facing role ; Customer Service Experience