• Us Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 10th Aug 2021

Responsible for participating in the development, maintenance, enhancement, and support of the Service Now platform HR Suite following vendor best practices.

Works with the Business / Product Owner and development team to provide estimated level of effort.

Takes ownership of high level / complex business requirements and works them to completion.

Understand business user stories / requirements in order to provide the technical design and solution for product enhancements / new features.

Design, Development and Implementation of the HR Service Delivery module including: Case and Knowledge management, Employee Service Portal, Virtual Agent, Machine Learning, Edge Encryption, and search.

Collaborate with many teams and stakeholders locally and remote to efficiently and effectively deliver product enhancements, new features, and defect fixes.

Provide updated documentation of all product work including but not limited to, design documentation, technical operations / support documentation, and release notes.

Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools.

Performs peer review of code prior to functional testing.

Ensure all work adheres to the processes, policies and best practices for development and the platform for Delta and Service Now.

Maintain updated knowledge of product capabilities in order to ensure we are best utilizing the platform with minimal customization.

Assist team members with support issues.

Participate in daily standups to report status, delays and risks to scrum master / team leads / management.

Work with members of the team, vendors, and other teams in support of application performance tuning and troubleshooting.

Ensure the system maintains compliance with Delta's policies and procedures, including HIPAA, SOX, PCI, and data retention processes.

Practices safety conscious behaviors in all processes and procedures.

Serve as a mentor to other team members and provide technical guidance to the process and management teams.

May perform other duties as assigned.

BS/BA, preferably in a technical or scientific field or equivalent experience, education, or training. Previous airline experience preferred.

5 or more years of experience in application design, development, installation, and modification.

5 or more years of experience in Service Now Platform development, certification preferred.

3 or more years of experience in Service Now HR Service Delivery (scoped version) development, certification preferred.

3 or more years of experience in Agile development practices, Kanban / Safe preferred.

Demonstrable experience with database design schemas and data modeling.

Demonstrable experience with scripting languages including but not limited to: JavaScript, Web Services, HTML, CSS, Jelly, AngularJS.

Demonstrable experience creating and maintaining business rules, data policies, client scripts, UI policies, UI Actions, Notifications, ACLs, Workflow, Variables, Portal Widgets, and Flow Designer Flows.

Demonstrable experience creating and maintaining configuration and customization to the HR Service Delivery suite in the Service Now Platform including Case and Knowledge management, Employee Service Portal, Virtual Agent, Machine Learning, Edge Encryption, and search.