Responsible for full life-cycle involvement in all stages of development including architecture, design, development, testing, implementation, system integration, documentation and support of SLA Enterprise Applications.
Update and maintain bug tracking system containing bugs and enhancements. Work software issues in priority order, making programming corrections and testing as specified and updating issue resolution information and associated documentation.
Document processes and workflows. Write and maintain documentation to describe software functionality, design documents, use cases and test cases.
Work collaboratively with end-users and senior IT personnel during design, development, testing, and production release process.
Communicate with managers, project sponsors, co-workers, customers, and/or consultants regarding status of specific projects and issues.
Be an advocate and technical evangelist for relevant and emerging technologies in your areas of expertise.
Support daily activity of the SLA's enterprise production software suite, supporting users and correcting unanticipated issues that arise throughout the day. Identify and document root cause of issues and recommend continuous improvement tasks to prevent issue reoccurrence.
Create and update SLA reports based on end-user requirements and prioritize as dictated by the business urgencies.
Design appropriate tests of new programs and/or program changes. Thoroughly test and deploy working programs into production.
Identify programs to be transferred from test libraries to production. Coordinate with user groups to determine appropriate timing. Migrate programs from development to test to production environments consistent with SLA release schedules and stakeholder priorities.
Evaluate user suggestions for improvements. Document and log as needed.
Assist in maintaining and developing interfaces between SLA applications, websites, and external systems using XML or web services.
Demonstrate a proficient understanding of relational databases (Oracle). and create/run queries against appropriate tables when needed. Develop SQL queries and stored procedures for optimal data retrieval, and minimized system response times.
Work collaboratively with other SLA Technology personnel in a team environment, sharing ideas for issue resolution, and making recommendations for improvements.