Strategic and Delivery: Solution Identification, Design, and Implementation (50%)
- Architect and oversee the design and implementation of RPA solutions (Blue prism tool is must) to ensure quality. This will involve managing a team of analyst(s), developer(s) but will also be required to be “hands-on”.
- Understand the business requirements and provide continuous guidance to development team.
- Define & reinforce RPA coding standards and best practices e.g. modular and reusable code designs, enforce exceptions handling etc.
- Will play a key role in process improvement reviews to identify opportunities where automation can drive benefits and efficiencies for the business.
- Will break down and analyze existing business processes in detail in order to assess feasibility and to redesign those processes for an RPA supported solution.
- Will ensure that proper KPIs are defined and measured.
- Will need to work closely with the project team, business and system SMEs.
- Will need to review team deliverables (e.g. design reviews, code reviews etc.)
- SAP knowledge is required and hands-on is good to have.
- Experience in DevOPs model/process is required
- Utility/energy domain experience is good to have
Service Management (25%)
- Will be responsible for the ongoing support of the RPA Solutions and the quality of service and performance.
- Design and maintain high performing service support functions to ensure that RPA solutions are performant and deliver in line with expected service levels.
- Monitor, support and control service delivery ensuring that the procedures put in place are effective and properly implemented.
- Proactive in problem solving with development team
- Good to have, if the candidate has been part of any DevOps projects and deliveries
Managerial/ Supervisory Responsibilities (25%)
- Manage communications and working relationships for RPA Team
- Manage and prioritize the work for the team.
- Manage RPA team recruiting, training, and coaching employees, communicating job expectations and appraising their performance.
Experience, Training & Education
- 5-7 years of progressively responsible experience preferred; experience in business process definition, optimization and/or automation will be plus.
- Demonstrated the ability to understand and optimize business processes.
- An innovative, creative approach to problem solving.
- RPA automation experience in Blue Prism tool is a must have. Experience UiPath, automation anywhere, power automate would be a plus.
- Bachelor’s in preferably Business or IT related field. Master’s a plus.
- Candidates must have experience of analysis and design of business processes mapping.
- Experience presenting solutions to senior management.
- Strong skills in MS Visio, MS Excel, MS Word.
- Demonstrated ability to work in a team environment with changing priorities and time pressures.
- Excellent communication skills, both verbal and written, with the ability to produce easily understood documentation. The successful candidate must be able to explain technical detail to non-technical colleagues and to interact at senior levels.