Lead deployment team in US-Canada with offshore support. Face to Customer. Ability to run fit-gap design workshops using the Global Template to stick with standard solution.
Facilitate the implementation and support of SAP OTI (SD)
Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements
Facilitate workshops to collect business requirements to map to existing Global Template
Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs.
Design, customize, configure and testing of OTI (SD)
Identify gaps, issues and work around solutions.
Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems.
Handle changes or emergency transports as needed for high priority issues;
Document functional designs, test cases and results.
Proactively identify and propose business process and/or system enhancements
Provide consulting services on both new implementations and existing support projects
Act as a liaison between the business functions and the technical team.
Provide ad-hoc training and user support as required
Work self-directed and independently; may act as subject matter mentor to more junior