Part of a team responsible for delivering enterprise cloud technology solutions to Fortune 500 Companies and Government Agencies. Will be responsible for requirements gathering, Salesforce configuration, testing, training and post deployment support. As a Salesforce Business Analyst, you will work alongside Solution Architects and Technical Architects to design, develop, and deploy large-scale enterprise solutions all while learning and growing your skill set.
Key roles and responsibilities include:
- Work with clients and end users to gather, understand, and define business requirements
- Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
- Work collaboratively with team members to design a solution that will meet a client's business requirements and fulfill user stories
- Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
- Collaborate with developers to test and verify that solutions will meet the business requirements
- Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training
Requirements
- Experience using Salesforce or similar CRM Products to develop client or business solutions
- Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls
- Proven ability leveraging analytical and problem-solving skills in a fast paced environment
- Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
- Strong presentation, communication (written and verbal) skills, and interpersonal skills
- Ability to juggle and prioritize multiple tasks within a collaborative team environment
- Demonstrates flexibility and willingness to do what it takes to get the job done
- Drive and desire to learn and grow both technical and functional skill sets
- Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
- Must have a Bachelor's Degree completed
Experience and Skills
- 5+ years of experience in Business Analysis
- At least 3 years as Salesforce consultant/ Business Analyst
- Experience leveraging and configuring AppExchange products to develop a solution
- Experience soliciting, gathering, and analyzing user input and requirements
- Experience documenting user stories and creating to-be process flow diagrams
- Experience collaborating with business stakeholders
- Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)
- Optional
- Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service or Community)