Overseeing the teams (onshore + offshore) and deliverables
Managing Customer’s expectation - All the stakeholders’ expectations, communication and coordination.
Supporting for all operational activities,.
Audits
Clarity and Financial Mgmt
DR
Vulnerabilities Mgmt and Reporting etc
Program Management – Managing end to end Deliverables for all the associates, Audits, process improvements, knowledge management, Application Catalogue Management etc.
Change Management for the 10 applications for Day1 and Day 2 Items Processing.
Risk Management – Portfolio wide risks management, DR Exercises, IT attestation.