Us Citizen
Green Card
Corp-Corp
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 20th Aug 2021
JD:
Service Operations
Customer Satisfaction
Incident management
SLA management
Service requests fulfillment
Operations Governance
Process reviews
Business enabler
Customer connects Automation
Demand reduction through automation
Innovation
Service Improvements
Opex Cost optimization
Process standardization and reviews Metrics Management
Compliance
Good to have skills:
PLSQL Skillset Synon Requirement Type Support Experience range 8 to 12 years
Technology PLSQL Production Support Support troubleshooting client issues with high level data analysis and project review Assist in support hours of operation and off hour production emergencies
Perform level of effort estimates for assigned tasks and change orders Identify root causes of technical issues in production and out of box failures Develop code updates to fix reported defects Provide detailed information with Tier 1 clients as required Implement best production support programming practices Engage