- P&L responsibility
- Expansion of services to fill all gamut’s of infrastructure-increase breadth.
- Focus on project opportunities and transformation initiatives
- ITIL process definitions and implementation
- Automation in service delivery
- Revenue Generation
- Resource management
- Utilization
- Billing
- Management reporting
- Conduct regular in depth service and process audits.
- Employee retention, motivation and training
- Focus on grooming people from L1 to L2, L2 to L3 within select timelines
- Value add to customer-YOY by working closely with the Transformation and Consulting group for:
- Architecture gap assessment studies
- Implementation of new technologies
- Consolidation/virtualization opportunities
- Reduce business impact of outages
- Cost savings through better solutions
- Enhance operational efficiencies
- Overall SLA management – Operation interaction with technologies Lead / Service Owner
- Overall Customer Satisfaction
- Overall employee satisfaction
- Developing the Project Plan and Timelines
- Monitoring and controlling the Transition Process
Overall customer handling, escalating major transition issues, when required to respective Program Manager
- Ongoing team leadership and couching
- The Transition Managers might work as a consultant with the Client Manager during the project proposal to the customer by:
Providing expertise to evaluate training effort, language requirements, MOC plan, location strategy, language needs
- Ensuring that all transition Project Plans are consistent and integrated with the overall Program.
Skills requirement
* Customer centric. Strive for quality in service delivery to our customers
* Strong leadership skills
* Experienced managing conflicts
* Able to lead and manage change, understand the effects of organizational and process changes, and the effort needed to implement an innovative solution and how this impacts the operation in terms of workload/cost.
* Experienced with Executive exposure,
* Inspire credibility, strong interpersonal & communication skills, enthusiasm and positive attitude.
* Initiative, creativity and visionary skills and
* Able to work on an unstructured environment and bring structure to a problem, synthesize issues.
* Strong and fast in decision making process.
* Process driven, able to improve the profitability and processes within transition.
* Ability to work effectively in diverse, foreign, virtual and multi-cultural environments.
Education:
- UG - Any Graduate - Any Specialization
- PG - Any PG Course - Any Specialization