• Us Citizen

• Green Card

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 27th Aug 2021

Job Description: The Contact Center Project Manager has single point responsibility for the successful planning, execution, monitoring, control, and delivery of the Call Center Operations.  

Required Skills: Project Management, Cost Management, Risk Management, Account Growth, and more.

The major responsibilities of the Project Manager are:

Project Management

·       Manage various critical aspects of a project: scope, time, cost, quality, human resources, risks and communication

·       Manage timely, high-quality, and cost-effective service delivery to the client

·       Identify business needs of the client, act as an interface between the technical team and the client

·       Create project plan to track progress, plan timelines and share with client

·       Manage project dependencies and critical path, track project timelines and milestones

·       Work with call center agents and team leads to ensure success of the total project

Resource Management

·       Optimize resource allocation, ramp-up and ramp-downs

·       Ensure smooth induction of resources in project

·       Manage team allocate task, manage schedule, and monitor progress regularly

·       Reward and recognize performance

·       Provide motivation and direction to the team for successful completion of tasks

·       Delegate responsibility appropriately and empower team members to deliver results

·       Foster a team environment that attracts and retains world-class talent

·       Ensure that each team member has adequate skills and knowledge on operations and processes.

Communication and Collaboration

·       Be the single point of contact (SPOC) for various support groups

·       Map out communication protocol and the points of communication between Nagarro and the client and partners

·       Facilitate regular communication and coordination involving client team with the rest of the operations team and answer questions related to project progress, performance, and decisions

·       Provide regular status updates to the client via emails, scheduled status meetings, ad-hoc discussions etc.