Build strong relationships with business stakeholders, collaborate on requirements ensuring that the technology strategy is aligned with business goals and strategy
Proven strength in interpreting customer business needs and translating them into application and operational requirements.
Experience with business and technical requirements analysis, business process modelling/mapping, and data modelling.
Strong experience with incident management, leading both on and off-hours ad hoc support teams.
Strong experience with various software development methodologies such as Agile, SCRUM, Waterfall, etc.
Strong experience building, writing and executing test cases (using technologies such as JIRA, Confluence)
Excellent communicator - Ability to communicate verbally and in technical writing to all levels of the organization in a proactive, contextually appropriate manner.
Excellent analytical and problem solving skills.
Execute root cause analysis of systems and data issues.
Excellent organizational skills and understanding of business process.
Proven ability to prioritize work by dividing time, attention and effort between assigned workload and on-going support tasks.
Proven ability to easily adapt to changes in processes, procedures and priorities.
Proven understanding of web service APIs and XML messaging systems.
5 - 10 years of experience working directly with technology or interfacing with technology.
5 years of experience working on moderate to complex projects.
2 years of experience using SQL Servers
Identifies potential technical problems before they occur and helps implement solutions by thoroughly validating all system changes relative to assigned work.
Critically evaluates information gathered from multiple sources, reconciles conflicts and distinguishes user requests from the underlying true need.
Escalates issues when necessary and documents technical information, project information and develops training material.
Collaborates with Testing/QA team in the execution of all testing