Rollout operational changes and functional enhancements as per schedule.
Manage and develop team capability for resolving complex incidents, prepare status reports for Customers and internal stakeholders WITH the objective of resolving incidents and addressing adhoc requests to support high complex issues WITHIN THE LIMITS OF pre-defined corporate guidelines.
Stakeholder Management:
Communication with Business users related to resolving queries, obtain clarifications and providing updates
Setup Business bridge calls to update status of Critical incidents / Outages
Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution."