• Us Citizen

• Green Card

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 3rd Sep 2021

·         Support the existing Salesforce solutions within Service Cloud and Community Cloud (and related solutions),

·         Support trouble-shooting issues and implementing small to medium enhancements.

·         Contribute to large strategic projects and/or new solutions in this space.

·         Build and maintain relationships with corporate and regional stakeholders, analyzing and understanding business requirements, business processes, functional requirements, cross-functional needs, and system capabilities

·         Employ a variety of approaches to collecting and documenting business, functional and user requirements such as leading workshops, writing use cases, creating context diagrams, performing stakeholder analysis, etc

·         Design and implement Salesforce-based solutions to meet or exceed business requirements, adhering to best practices and solutions design standards, with an emphasis on maximizing out-of-the-box solutions

·         Collaborate regularly with other Business Systems Analysts and Application Solution Consultants on cross-functional requests and solutions

·         Collaborate regularly with Technical leads, Salesforce developers, and integration developers on functional requirements to implement custom extensions or application integrations to satisfy business requirements when needed

·         Support Project Managers planning, execution and management of project deliverables and risks

·         Work closely with QA analysts and may perform functional, regression, unit, functional and user acceptance testing

·         Salesforce Admin certification required

·         Strong understanding of Salesforce capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders

·         Strong organizational and analytical skills with attention to detail

·         Excellent written and verbal skills

·         Ability to accept and manage changing priorities and address issues quickly and professionally

·         Experience with ServiceNow or a similar ITSM tool is a plus