Application Lead
Qualification:
B Sc, BE, MCA
Responsibility:
Stakeholder Management:
- Communication with Business users related to resolving queries, obtain clarifications and providing updates.
- Setup Business bridge calls to update status of Critical incidents / Outages.
- Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.
Service Management:
- Responsible for the project tasks assigned.
- Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.
- Manage queue effectively and allocate tasks to the team based on an allocation plan.
Service Tracking:
- Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc).
- Conduct peer reviews and ensure quality of deliverables.
Service Execution:
- Comply to defined process during task execution (including problem management, KEDB management etc).
Knowledge Management:
- Contribute and participate proactively in knowledge sharing sessions.
- Provide complete KT to support teams before any production release.
People Management:
- Manage and mentor the mentees (team).
- Provide inputs for development of learning plan for the team.
- Act as a buddy for new hires.
- Shares recommendation towards Performance management and recognition of team members.
Contribution to Org Initiatives:
- Adhere to Organization policies and procedures.
- Participate in project and organization initiatives led by the Delivery leadership.
- Contribute new ideas and innovative approaches at work, including CSI themes.
- Collate data and provide inputs for reporting requirements.
Business Development and Customer Relationship Management:
- Participate in customer meetings and provide project updates.
Account Operations:
- guide the service analyst on estimation.
- Coordinate shift operations and logistics.
Audit:
- Participate in audits as necessary.
Must Have Skills
Good To Have Skills
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
RoleTeam Lead/Technical Lead
Industry TypeIT Services & Consulting
Functional AreaIT Software - Application Programming, Maintenance
Employment TypeFull Time, Permanent
Role CategoryProgramming & Design
Education
UG :B.Tech/B.E. in Any Specialization, B.Sc in Any Specialization
PG :MCA in Computers