Us Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Corp-Corp
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 17th Sep 2021
• Work closely with internal and external business users to understand requests or issues raised or, to categorize, prioritize and triage issues/requests and to provide resolutions and support as needed.
• Communicate fixes and workarounds to business users while closely working with the development team to fix application issues.
• Report on root cause of issues, document processes and standard operating procedures.
• Assist the team in maintaining the health of the production system.
• Work closely with the colleagues in Wiley Technology and Wiley Content Management teams to understand business user pain points and clearly articulate them into requirements and user stories.
• Understand the existing capabilities within Wiley content workflows to ensure the business is taking full advantage of what has been implemented and integrated.
• Working with developers and Quality Assurance colleagues to prioritize any bugs that are found through the QA process.
• Writing user acceptance test cases and acting as an expert tester and reference for business testers during user acceptance procedures for newly developed capabilities and features.
• Working with colleagues in Quality Assurance to triage user acceptance feedback, and working with the business to characterise and prioritize improvements raised through this process
- Business Analysis, business process, definition requirements, testing validation, preparing data for the test, JIRA
- Stibo (Product Information Management tool)
- Able to communicate with the business.
- Soft skills: Thinking through their business process scenarios, probing the business and what not. Ability to work across multiple work streams.- SAP implementation experience, Able to speak to why an SAP standard would be helpful in the environment.
- SQL experience