• Us Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 22nd Sep 2021

1. Assists with the assignment of projects and helps direct staff work activities

2. Assists with the assignment of on-call rotation

3. Assists with the coordination of schedules with customers and technicians for meetings, project activities, and maintenance

4. Serves as an additional customer escalation point for issues or service requests

Service Delivery

1. Demonstrates, models and reinforces the agency's fundamental values of fairness, cooperation, respect, commitment, excellence, honesty and teamwork

2. Provides high quality and professional customer service

3. Coordinates with vendors and service providers to resolve technical support issues

4. Administers, maintains and enforces appropriate security and access to computer systems, network resources and communications systems

5. Administers SQL server database and instances

6. Ensures overall health and availability and quality of services

7. Works with supporting platforms to manage existing capacity and to plan for future needs

8. Gathers, analyzes and presents data from systems to support customer billing, assist in rate forecasting and facilitate decision making for the systems supported by the platform

9. Supports disaster recovery efforts for those systems subscribed to a disaster recovery service

10. Systems Maintenance

11. Applies patches, hotfixes, service packs, and other upgrades to maintain systems at supportable levels

12. Monitors database and application performance for reliability, security and quality assurance

13. Ensures data is sufficiently protected and available for restore when required.

14. Research and Planning

15. Keeps current with industry trends and practices

16. Verifies that proper capacity and configurations are in place to support current and anticipated needs to include working with Windows teams to procure sufficient capacity

17. Works with other agency platforms and groups to accomplish technology-related initiatives

18. Researches, analyzes, recommends, designs, tests and implements new technologies and services to deliver cost-effective and technically efficient solutions to internal and external customers

19. Assists leadership in establishing objectives, setting goals and establishing unit priorities

20. Evaluates product enhancements to ensure continuous product improvement

21. Assists leadership on technical and project-specific initiatives

22. Work with project management teams to facilitate large initiative planning

23. Work with stakeholders to gather and analyze technical requirements

24. Internal Processes & Support

25. Follows all established database processes and procedures

26. Develops documentation for SQL Server support processes, systems and procedures

27. Participates in the change management process

28. Tracks time for Professional Services billing purposes

29. Provides second level technical support assistance to internal and external customers

30. Facilitates product purchases and maintenance renewal efforts

31. Maintains security, confidentiality and availability of systems

32. Monitors Service Desk ticketing system and responds appropriately based on published time expectations

33. Must be available for on-call and/or overtime duties as required

34. Participates in Computer Security and Incident Response Team (CSIRT) and Continuity of Operations (COOP) events, where required

35. Develops quality control methods for ensuring platform output meets standards