Roles and Responsibilities-
- Coordinate internal resources to deliver customer outcomes as sold
- Ensure all projects delivered within time, scope, quality, and cost constraints
- Assist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality
- Ensure resource availability and allocation
- Develop detailed project plans to monitor and track progress
- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
- Measure project performance using appropriate tools and techniques
- Report and escalate to management as needed
- Successfully manage the relationship with the client and all stakeholders
- Run, manage & develop customer facing project status meetings as required.
- Create and maintain comprehensive project documentation
- Collaborate with project managers worldwide to improve PM efficiency
- Foster relationships with customers enabling future account sales
- Work collaboratively with the Professional Services Team, Customer Engagement team and assist is the proper expectation of resources and timing
- Internalize every aspect of the customer experience as it relates to delivery excellence
- Assist in the development and/or review of SOWs, MSAs, and other related documentation
- Maintain high levels of customer/partner engagement with a focus on CSAT and NPS.
- Coordinate feedback and insight from customer engagements to improve the product, delivery kits and overall customer experience
- Continually work to identify, develop and share new uses for UiPath
- Identify best practice artifacts that can be packaged into delivery kits and shared with partners
- Help drive customer references and case studies.
Desired Candidate Profile
- 3+ years of experience in project management & working for system integrators and/or global SI.
- 7+ years relevant work experience in a customer-facing, partner facing, customer success, account management or strategic consulting organization
- Excellent client-facing and internal communication skills
- Strong working knowledge of Microsoft Office
- PMP / PRINCE II certification a plus
- Experience using change management processes for dynamic professional services projects
- External customer-facing management experience a plus (including partners)
- Internal customer relationship management experience (i.e. sales, pre-sales, advisory services) a plus
- Experience managing multiple workstream, Agile Project Management & professional services SOW's in parallel a plus
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
Perks and Benefits
Role:IT Project Manager
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
Functional Area:Project & Program Management
Role Category:Technology / IT
Employment Type:Full Time, Permanent