• Citizen

• Full Time

• Direct Hire

• UG :- Any UG

• PG :- Any PG

• No of position :- ( 1 )

• Post :- 6th Oct 2021

Roles and Responsibilities

Job Description :

- We are looking for talented Technical Account Managers, who have a combination of superb customer interaction abilities and are comfortable solving complex technical use cases. The candidate will handle inbound escalations and be the primary escalation interface into our

- Engineering team. This role will directly responsible for issue triage, as well as creating and updating support documentation.

Team : Customer Success

Reporting to : Head of Technical Account Manager

Role requirements :

- College degree (B.E/ B.Tech/ BSc IT/ MSc IT)

- 3+ years programming experience (API/ Web/ Mobile)

- Excellent communication skills & strong customer focus

- Proven analytical / problem-solving ability . Provide efficient and accurate technical assistance to ensure customer satisfaction

- Work directly with customers to solve technical issues Helping client with integration of SDK.

- Provide escalated technical and triage support for other teams

- Actively contribute to our online support documentation

- Leverage product expertise and technical knowledge to delight customers.

- Responsible for responding to customer emails and driving excellent Customer

Nice to have :. SaaS support experience strongly preferred. Deep understanding of Mobile technology Android / IOS strongly preferred. Brownie points for prior start-up experience

Experience : 3 to 6 years

RoleKey Account Manager

Industry TypeIT Services & Consulting

Functional AreaSales & Business Development

Employment TypeFull Time, Permanent

Role CategoryEnterprise & B2B Sales

Education

UG :B.Tech/B.E. in Any Specialization, B.Sc in Any Specialization

PG :MS/M.Sc(Science) in Any Specialization

Doctorate :Doctorate Not Required