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Us Citizen
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Green Card
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EAD (OPT/CPT/GC/H4)
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H1B Work Permit
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UG :- - Not Required
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PG :- - Not Required
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No of position :- ( 1 )
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Post :- 6th Oct 2021
- Oracle Production Support Experience Good to have skills:
- Healthcare/Pharmacy Benefit Knowledge Experience
- Troubleshoot application issues by analysing data/application/interfaces.
- Assist during support hours of operation (9AM to 6PM Central Time) and during off hours for production emergencies.
- Work on Incidents Service requests Problem Records/Tasks and Change Requests within SLA Respond to and act on Alerts within SLA
- Perform level of effort estimates for assigned tasks and change orders.
- Identify root causes for technical issues in production.
- Develop code updates to fix reported defects.
- Provide detailed information to clients as required.
- Follow the production support best practices
- Comfortable with handling night alerts in shifts WFH-UNTIL CURRENT SITUATION
- Oracle PL/SQL, Oracle Forms and Reports, Unix Shell Scripting ·
- Working knowledge of ITIL ·
- Working knowledge of any ticketing tool ·
- Prior experience of working in PS environment ·
- Support priority tickets ·
- Assist in support hours of operation and off-hour production emergencies ·
- Work on RCAs using any technique (preferred is 5 Whys) ·
- Work with Tier 1 and Tier 3 teams in a cohesive way