• Us Citizen

• Green Card

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 16th Oct 2021

Requirements:
• Experience providing operational supervision and leadership to Service Desk, Nagios, Centrify, Capacity Management, and Compliance Management roles;
• Customer service experience;
• Experience formulating policies/procedures/work instructions for managing daily operations;
• Experience planning the use of materials and human resources.

Responsibilities include but are not limited to the following:
• Provide operational supervision and leadership to Service Desk, Nagios, Centrify, Capacity Management, and Compliance Management roles. Services include supporting internal operations as well as multiple state agencies customers;
• Develop and execute detailed operational plans for improved processes to realize cost efficiencies and operational effectiveness within and across agencies. Work with Interdepartmental team members on disparate but interrelated projects, provide effective leadership and innovative solutions for improved operational effectiveness, cost-efficiency and customer service and then develop partnered plans to pursue identified change strategies;
• Manage the Interdepartmental team project business processes that can be used to build, acquire, expose or reuse interdepartmental services (within and across agencies). Find commonalities in business models and synergistic opportunities (consolidation or capitalization) among new or ongoing initiatives to take advantage of existing investments or conversely when doing something new ensuring that, where possible, solutions can be leveraged by multiple agency customers;
• Plan, direct, or coordinate the operations of staff that are responsible for Service Desk, Centrify, Capacity Management, Nagios, and Compliance Management roles. Formulate policies/procedures/work instructions for managing daily operations. Plan the use of materials and human resources. Ensure accountability for program area success. Establish and report metrics that demonstrate progress toward goals. Escalate issues as necessary;
• Work with bureaus and platforms to strengthen cross-system collaboration and implement integrated services organization and delivery policies. Responsible for the execution of project efforts assigned to Interdepartmental resources;
• Maintain regular contact with staff and management to ensure the accurate communication of decisions and recommendations.